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Fulfillment by Amazon-amazon fulfillment customer service

Fulfillment by Amazon
http://fba.amazon.co.jp
Strictly Confidential
? Date of Update: March 27th, 2014.
? Further reproduction prohibited without permission
? To use Fulfillment by Amazon, you must agree to adhere to the Terms listed on Amazon
Services Business Solution Agreement and all applicable guidelines .
? Amazon, Amazon.co.jp, Amazon Prime, Amazon.co.jp Prime logo, Fulfillment by Amazon,
FBA, Fulfillment by Amazon logo, Seller Central are trademarks or registered trademarks of
Amazon.com, Inc, or its affiliates.
The main contents
1. Overview
2. Features and benefits
3. Example of Detail page of FBA listings
4. FBA Fee Structure
5. FBA Fee Example
6. How to get started
7. Summary of Fulfillment by Amazon Terms
8. (Reference) Summary of Prohibited Products for FBA
Overview
Help Boost Your Sales with Amazon's World-Class Fulfillment
You sell it, we ship it. Amazon has created one of the most advanced
fulfillment networks in the world, and your business can now benefit from
our expertise. With Fulfillment by Amazon (FBA) you store your products in
Amazon fulfillment centers in Japan, and we directly pack, ship, and provide
shipment related customer service for these products.
With FBA, your products become eligible for Free Regular Shipping and
Amazon Prime member benefits, and will be handled by Amazon's trusted
customer service and returns. We handle the details, saving you time, so
you can focus on your business.
*Multi Channel Fulfillment service, which enables you to fulfill orders from sales channels other than Amazon using the
inventory that you have stored in an Amazon fulfillment center, does not apply for these points.
CONFIDENTIAL 2
Features and Benefits
Save time and Grow Your Business With These Benefits
Eligible for FREE Shipping & Amazon Prime
Customers love FREE Shipping and Amazon Prime. FBA listings on Amazon feature the
same delivery messaging we use for Amazon listings (details explained on p.4)
Competitive Price Sorting
Your FBA listings on Amazon get the same treatment that Amazon gets; we sort them
on the item price without the cost of shipping, which also gives you an edge when
competing for the Buy Box!
Trusted Customer Service and Returns
FBA listings are displayed with the "Fulfillment by Amazon" logo, so customers know
that packing, delivery, customer service and returns are all handled by Amazon.
*Multi Channel Fulfillment service does not apply for these points.
Increase your sales by having your customers enjoy these benefits
FREE nationwide shipping for normal delivery
Ability to fulfill orders 24 hours 365 days a week (even on national holidays)
Eligible for Amazon Prime(1)
Customers can have more payment options (Cash on delivery, Convenience
store/ATM/Net Banking/e-Money Payment Service)
Enabled for Expedited Shipping and Scheduled Delivery
Reducing workload, expanding productivity
Amazon picks and packs your products
Amazon can handle gift wrapping and messages to customers
for free
Customer service and returns are all handled by Amazon
(1)What is Amazon Prime?
Amazon Prime is a membership program that gives customers free unlimited Expedited Shipping and Scheduled Delivery
on all eligible purchases for an annual membership fee of 3,900 yen (tax included). As a member, customers won't have to
pay the additional shipping fee of 350 yen (tax included) for Next-day Delivery or 500 yen (tax included) for Same-day
Delivery per shipment and there's no limit on the number of orders they can place.
CONFIDENTIAL 3

How do I contact the Amazon fulfillment center?The process:The fulfillment center receives your products and stores them in a suitable way. ...Orders are received from customers.Product is picked up, processed, packed, and labeled for shipment.Delivery is arranged and orders are given to shipping carriers.Returns and exchanges are managed.Fulfillment centers can work with B2B or B2C orders.