Greetings from the VA Debt Management Center (DMC), In … - debt management servicing center letter

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Greetings from the VA Debt Management Center (DMC),
In response to the current environment with COVID-19, the VA Debt Management
Center (DMC) is suspending all actions on Veteran debts under the jurisdiction of the
Treasury Department for sixty days. This suspension covers institutions as well as
Veterans. We will evaluate extension of this timeline should the situation with COVID-
19 warrant. If the suspension is extended, we will update our website
(www.va.gov/debtman) to reflect the change and automatically extend suspensions for
affected Veterans and institutions.
We are also suspending collection action or extending repayment terms on preexisting
VA debts for Veterans, as the Veteran prefers. Please continue to encourage Veterans
and family members affected by COVID-19 (CORONA Virus) who have a VBA benefit
debt and need temporary financial relief to contact the DMC at 1-800-827-0648 to
request assistance.
The DMC has received questions from institutions about alternatives to receiving
letters via U.S. Mail and submitting payments and wanted to also provide updates on
these topics:
Letters
We do not currently have the ability to send our notification letters electronically, and
continue to send notifications via U.S. mail at this time. We are able to provide a list of
outstanding debts by facility code upon request to assist institutions in monitoring
accounts, please email DMCEDU.VBASPL@va.gov (our dedicated email for School
Certifying Officials) to request a list and include your institution's facility code.
Payments
While we strongly encourage sending the remittance coupon from DMC's letters with
check payments, we understand that in the current environment this may not be
possible. If your institution is unable to send the remittance coupon, please include
documentation with the check listing the student's name, SSN or last four, your
institution's name, and facility code. Institutions also have the ability to pay online at
www.pay.va.gov via credit card or ACH.
Thank you for your partnership in serving Veterans and their families during this
difficult time.
Sincerely,
The VA Debt Management Center Outreach Team
US Department of Veterans Affairs
Veterans Benefits Administration
1800 G Street NW, Washington, DC 20006
Contact Us
Visit us on the web at https://gibill.custhelp.va.gov/
Call us at 1-888-442-4551
TDD: 711
Follow us on Social Media
Facebook: https://www.facebook.com/gibilleducation
Twitter: https://twitter.com/VAVetBenefits
If you know a Veteran who is in crisis, call the Veterans Crisis Line at
1-800-273-8255 and press 1.
Connect With Us
Update your subscriptions, modify your password or email address, or stop subscriptions at any time on your
Subscriber Preferences Page. You will need to use your email address to log in. For questions or problems with
the subscription service, visit subscriberhelp.govdelivery.com.


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