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Member Handbook
Rev: 12-2020
Est: 7-1988
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Table of Contents
Locations........................................................................ 3
Welcome......................................................................... 4
Mission........................................................................... 5
Introduction..................................................................... 6
Policies
Hours of Operation........................................................ 7
Your Daily Schedule...................................................... 7
Attendance.................................................................. 7
Extended Absence......................................................... 8
Holiday Schedule.......................................................... 8
Snow Days/Inclement Weather........................................ 9
Transportation.............................................................. 9
Orientation.................................................................. 10
Case Manager.............................................................. 10
Administrative and Therapy Staff..................................... 10
MassHealth or Other Insurance....................................... 11
Meals......................................................................... 11
Dress Code................................................................. 12
Personal Hygiene Supplies............................................. 12
Service Plan Meetings................................................... 12
Leaving the Building...................................................... 13
Fire Safety and Emergency Procedures............................ 13
Rules of Conduct......................................................... 14
Willful Destruction of Property ........................................ 14
Cell Phone and/or Personal Device Use............................ 14
Social Media................................................................ 14
Smoking..................................................................... 14
Handling Money........................................................... 15
Lunch and Breaks......................................................... 15
Communication System................................................. 15
Funding...................................................................... 16
Guardianship............................................................... 16
Non-Discrimination and Sexual Harassment...................... 16
Cultural Diversity.......................................................... 16
Medication.................................................................. 17
Privacy.................................................................. 17
Illness........................................................................ 17
Member Records.......................................................... 18
Medical Documentation Requirements............................... 19
Health Insurance Portability and Accountability Act (HIPAA).... 20
Your Rights................................................................... 23
Self-Advocacy............................................................... 24
Informed Consent........................................................... 25
Research...................................................................... 25
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Grievance Procedure...................................................... 25
Input from Persons Served............................................... 27
Discharge Planning.........................................................28
Locations
Administrative Office Transportation Services
434 Court Street Access Express
Plymouth, MA 02360 434 Court Street
Telephone: (508) 746-7433 Plymouth, MA 02360
Fax: (508) 746-7544 Telephone: (508) 746-5715
Fax: (508) 746-7544
Access Centers
Weymouth Access Center
320 Libbey Industrial Parkway, Suite 100
(781) 848-6466
Fax: (781) 848-7345
Mid-Cape & Islands Access Center
43 Long Pond Drive
South Yarmouth, MA 02664
(508) 760-9770
Fax: (508) 760-1265
Plymouth Access Center
436 Court Street
Plymouth, MA 02360
(508) 747-2176
Fax: (508) 746-7544
Upper Cape Access Center
25 Barlow's Landing Road
Pocasset, MA 02559
(508) 564-5101
Fax: (508) 564-6541
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Author: Pat O'Mahoney
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Producer: Microsoft® Word for Microsoft 365
CreationDate: Sun Sep 12 13:20:47 2021
ModDate: Sun Sep 12 13:20:47 2021
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