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FULL TIME POSITION:
CHIEF INFORMATION OFFICER (CIO)
FINANCIAL MANAGEMENT & ADMINISTRATION DIVISION
The Department of Small Business Services (SBS) helps unlock economic potential and create economic security for
all New Yorkers by connecting New Yorkers to good jobs, creating stronger businesses, and building a fairer economy
in neighborhoods across the five boroughs.
The New York City Department of Small Business Services is seeking a Chief Information Officer (CIO). The CIO is
tasked with the overall management of the SBS IT division, with focus in the following areas:
? Define, implement and manage the SBS IT strategy
? Optimize the IT architecture and the delivery of technology applications
? Manage the relationships with business stakeholders
? Manage IT staff and budget
? Partner and assist in managing day-to-day IT operations to improve infrastructure costs, performance and
end user satisfaction
? Align IT initiatives to agency's strategic and tactical objectives.
? Define, implement and manage efficient processes, methodologies and performance metrics to maximize the
value that IT delivers to the agency.
? Define and implement the IT portfolio model and supporting processes.
? Provide thought leadership and manage all decisions and strategic processes that support architecture,
design, functionality, scope and long-term planning.
IT Architecture and Applications Delivery
? Recommend long-term, best-in-class architecture and technologies that will provide enhanced support
across the agency and further the efficiency of the IT solutions.
? Identify opportunities to use IT/systems knowledge and architectural patterns across multiple SBS divisions
? Define and oversee the application of best practices in cloud architecture, and COTS. Etc.
? Stay current with developments in new technologies and platforms
? Identify management structures for programs/projects and secure the necessary resources to ensure the
success of the initiative.
? Oversee and/or directly manage high-impact, strategic technology programs.
? Direct risk evaluation and compliance management processes.
? Facilitate communications across IT groups, user and customer communities.
Business and Vendor Relationship Management
? Partner with agency and business division executives to understand their objectives, and to plan and deliver
technology solutions that support these objectives.
? Define, implement and manage a business engagement model to ensure continuous, effective collaboration
between IT and the SBS business divisions.
? Develop and manage strategic vendor and partnership relationships.
? Negotiate contracts with vendors and authorize procurement.
Staff and Budget Management
? Manage and mentor IT staff. Perform staff reviews, coaching, training, and development planning.
? Regularly review IT costs and cost structures for IT services and products. Ensure that financial implications
of IT projects and activities are communicated to the agency leadership and the business divisions'
Day-to-day IT Operations
? In collaboration with the other key team members, define and implement the "transitions to steady-state
operations" model for the IT applications.
? Proven leadership capabilities, as substantiated by defining a vision for success, influencing and
empowering others to embrace the vision, and innovatively developing an action plan to realize value from
? Documented experience developing future state strategies and roadmaps to transition enterprises
incorporating packaged and custom applications.
? Excellent interpersonal, organizational, strategic thinking and quantitative/qualitative skills.
? Strong business acumen and business planning skills. Ability to speak the language of the business.
? Demonstrated process analysis and improvement expertise. In addition, must have the ability to translate
business needs into optimal technology solutions.
? Exceptional program and project management skills, including the ability to effectively manage multiple
? Relevant IT certifications such as CISSP, CompTIA Project+. PMP, ITIL Foundation, CSM, etc.
? Experience with the development of resilient enterprise applications using various Software Development
Life Cycle (SDLC) methodologies and multiple platforms.
? Broad knowledge of current and emerging technologies, technology directions and strategic application to
? Competence with Microsoft Dynamics 365 CRM, ERP, DevOps, Azure or AWS, reporting tools (e.g.,
Cognos, Plateau, PowerBI, SSRS) and content management (e.g., Teamsite, SharePoint)
? Experience with product management and human centered design
? Strong understanding of City policies, experience dealing with Office of Technology and Innovation and IT
? Experience developing and maintaining IT policies, procedures, standards and guidelines.
? Extensive experience in successfully managing a diverse group of IT professionals, including senior IT
managers, program and project managers, business analysts, UX designers, developers, and QA.
? Strong budget, financial, procurement and vendor management skills.
1. A baccalaureate degree from an accredited college with a major in either business administration or
accounting and five years of full-time satisfactory experience in performing the duties described above; 18
months of which must have been in an administrative, managerial or executive capacity or supervising
professionals performing the work described above; or
2. A valid New York State Registration as an architect or a valid New York State Professional Engineer's license
and four years of full-time, satisfactory professional experience in engineering, architecture or urban planning;
3. Graduation from an accredited law school and three years of full-time satisfactory experience in performing
the duties described above; 18 months of which must have been in a supervisory, administrative, managerial
or executive capacity as described in "1" above; or
4. Education and/or experience equivalent to "1", "2" or "3" above. However, all candidates must have the 18
months of supervisory, administrative, managerial or executive experience as described in "1" above.
Additional Information: Loan Forgiveness
The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program
(PSLF) to all qualifying public service employees. Working with SBS qualifies you as a public service employee and
you may be able to take advantage of this program while working full-time and meeting the program's other
How to Apply:
City Employees: Apply through Employee Self Service (ESS) at www.nyc.gov/ess search for Job ID: # 544479
or submit cover letter and resume using the following subject line: Chief Information Officer FMA and send to
Current SBS Employees: Please email your resume and cover letter to: HRHELP2@sbs.nyc.gov and include the
following subject line: Chief Information Officer FMA
All Other Applicants: Go to www.nyc.gov/jobs search for Job ID: # 544479 or submit cover letter and resume via
email using the following subject line: Chief Information Officer FMA and send to firstname.lastname@example.org
Salary: Commensurate with Experience
NOTE: Only those candidates under consideration will be contacted. As of August 2, 2021, all new hires must be
vaccinated against the COVID-19 virus, unless they have been granted a reasonable accommodation for religion or
disability. If you are offered city employment, this requirement must be met by your date of hire, unless a reasonable
accommodation for exemption is received and approved by the hiring agency.
NYC residency is required within 90 days of appointment (if applicable; dependent on civil service title)
As a current or prospective employee of the City of New York, you may be eligible for federal loan forgiveness
programs and state repayment assistance programs. Please review the notice to see if you may be eligible for
programs and how to apply at nyc.gov/studentloans.
If you do not have access to email, mail your cover letter & resume to:
NYC Department of Small Business Services
Human Resources Unit
1 Liberty Plaza, 11th Floor
New York, New York 10006
The Department of Small Business Services (SBS) is an equal opportunity employer, committed to recruiting and
retaining a diverse and culturally responsive workforce. SBS has a zero-tolerance policy for any form of sexual
harassment in the workplace, treats all incidents seriously and promptly investigates all allegations of sexual
All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual
orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any
other basis prohibited by law. These protections extend to all management practices and decisions, including
recruitment and hiring practices, appraisal systems, promotions, training, and career development programs. SBS will
continue to provide reasonable accommodations to employees and applicants with disabilities, and for religious
observances and practices.
NOTE: This position is open to qualified persons with a disability who are eligible for the 55-a Program. Please
indicate in your cover letter that you would like to be considered for the position under the 55-a. We appreciate the
interest and thank all applicants who apply, but only those candidates under consideration will be contacted.
Author: Colleen Galvin
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