Toyota Fleet Policies and Procedures Dealer - toyota end of lease process

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Toyota Fleet
Policies & Procedures
Dealer Program
? 2009 Toyota Motor Sales, U.S.A., Inc. All information applies to U.S. vehicles only.
Contents
I. Program Type........................................................................................................... 1
II. Eligible Models ........................................................................................................ 1
III. Types of Fleet Accounts......................................................................................... 1
IV. Participants' Roles & Responsibilities ................................................................... 3
V. Before Ordering a Vehicle ...................................................................................... 6
VI. Placing an Order.................................................................................................... 7
VII. Disclaimer ............................................................................................................. 8
VIII. Termination .......................................................................................................... 8
IX. Audit Agreement .................................................................................................... 9
X. Notification of Any Delays....................................................................................... 9
XI. If an Order is Submitted with Errors ...................................................................... 9
XII. Cancelling an Order............................................................................................ 10
XIII. Changing an Order ............................................................................................ 11
XIV. Tracking Orders................................................................................................. 12
XV. Vehicle Delivery - Through a TED Dealer ......................................................... 12
XVI. TED Rewards for Commercial Courtesy Deliveries .......................................... 14
XVII. Commercial Vehicle Delivery to another TMS Fleet Authorized Location ....... 14
XVIII. Corp RAC and Licensee Vehicle Delivery -Drop Ship Requests ................... 15
XIX. Ship Through Services ...................................................................................... 16
XX. Secondary Dealer Codes ................................................................................... 18
XXI. Fleet Invoicing & Incentive Payments ............................................................... 19
XXII. Fleet Order Price Assurance ............................................................................ 20
XXIII. Fleet Order Price Protection Program............................................................. 22
XXIV. Fleet Car/Truck Bidding Assistance................................................................ 24
XXV. National Account Warranty Stations ................................................................ 26
XXVI. Product Price Information ............................................................................... 26
XXVII. Duplicate Certificates of Origin ...................................................................... 26
Version # Date Revision Description
2.1 4/11/2017 Update Version
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I. Program Type
Toyota Fleet
Policies Commercial, Corp RAC Risk, Licensee RAC, Other
& Procedures For Toyota Rent a Car (TRAC) Policies and Procedures see the TRAC Policies and
Procedures. For Daily Rental Repurchase Program see the current model year program
Effective June 1, 2009 guidelines
version 2.0 II. Eligible Models
For a list of specific series available for fleet purchase, go to fleet.toyota.com.
To be eligible for fleet pricing, fleet vehicles must be:
1. Ordered as fleet production "J" category from the pre-approved list.
Dealer/Region/Distributor stock is not eligible without TMS Fleet's permission.
2. Utilized by a Fleet Account for business purposes.
3. Owned by and titled in the name of the Fleet Account or Fleet Management
Company.
4. Titled and licensed within the United States, excluding Hawaii, unless otherwise
specified by specific program guidelines.
5. Maintained in service for the minimum time specified for each program
III. Types of Fleet Accounts
There are several types of fleet accounts. In general, a "Fleet Account" is any company
that maintains a specified minimum number of units in service, and which orders, during
the current program year, a specified minimum number of eligible Toyota vehicles.
The following requirements apply to all Fleet Accounts:
? TMS Fleet must approve all Fleet Accounts.
? Depending on the type of account, each Fleet Account must have a Toyota Fleet
ID Number ("FIN") or Toyota Customer ID ("CID").
? Vehicle title must be in the name of the company, not to, or in care of, an individual.
? Every Fleet Account must read and agree to the Fleet Policies and Procedures for
each program they are participating in.
Commercial Accounts
? Commercial Accounts include:
1. All utility and government agencies
2. Individual commercial companies choosing to finance or order through a
Fleet Management / Commercial Lease company
3. Individual commercial companies choosing to order through a Fleet
Cooperative
4. Individual commercial companies choosing to order through a Toyota
dealer
? Rules of Eligibility:
1. Utility and Government Entities - Must maintain 1 or more units in service
for employee usage in support of the company's business.
2. Commercial Companies - Must maintain 10 or more units in service for
employee usage in support of the company's business.
3. No minimum purchase volume is required.
4. Must maintain vehicles in service for a minimum of 12 months, unless
otherwise required by specific program guidelines.
5. Must have a valid Toyota FIN if ordering/purchasing vehicles directly
through a Toyota dealer
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