The three categories of quality are user-based (in the eyes of the beholder), manufacturing-based (conforming to standards), and product-based (measurable content of product). (Defining quality, moderate) Explain how ethical decisions about products involve groups other than employees and customers.
https://www2.kimep.kz/bcb/om/op2202/Week%202/MCQ%20and%20short%20answers%20for%20week%202.doc
Conforming to standards is the focus of the product-based definition of quality. False (Defining quality, moderate) Internal failure costs are associated with scrap, rework, and downtime.
https://www2.kimep.kz/bcb/om/op2202/Week%202/MCQ%20and%20short%20answers%20for%20week%202.doc
The major concepts of total quality management are continuous improvement, employee empowerment, benchmarking, just-in-time (JIT), and knowledge of TQM tools. (Total quality management, easy)
https://www2.kimep.kz/bcb/om/op2202/Week%202/MCQ%20and%20short%20answers%20for%20week%202.doc
Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs. This is user-based, as evidenced by the reference to needs, not to specifications or ingredients. (Defining quality, moderate)
https://www2.kimep.kz/bcb/om/op2202/Week%202/MCQ%20and%20short%20answers%20for%20week%202.doc
doc for "important factors in defining quality".(Page 1 of about 17 results)