CHAPTER NINE Managing Your CRM Project
CRM system that doesn’t do what it’s supposed to. Not to put too ﬁne a point on it, the implementation project is a critical piece of the CRM puzzle. A Pre-Implementation Checklist I spend most of my time these days evaluating how pre-pared companies are to launch their CRM programs, be they departmental or enterprise-wide, single or ...
dynamics crm project plan template