Greet patients using their name or preferred title and if possible, greet guests by name 3. Offer service within a 3 minute period 4. Initial statement to patient or customer to be a non-business related statement or question
Call or email the doctor — If you are uncertain about the doctor’s instructions after you get home, call the office. A nurse or other staff member can check with the doctor and call you back. You could ask whether the doctor, or other health professional you have talked to, has an email address you can use to send questions.
If you are already dealing with a patient or guest, your offer of service may be, “Hello there, I will be with you as soon as I can”. If it is obvious you will be spending longer than 3 minutes with your current guest, ask the other guests to “please take a seat” because you “may be more than a few minutes.”
A basic plan can help you get the most out of your medical appointment: Make a list of your concerns and prioritize them — Do you have a new symptom you want to ask the doctor about? Do you want to get a flu shot? Are you concerned about how a treatment is affecting your daily life? If you have more than a few items to discuss, put them in order.
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